Legal
Privacy Policy
We are committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights.
Never
Data Sold
HTTPS
Encryption
5 Years
Data Retention
Access · Edit · Delete
Your Rights
Urban Armor, operated by Frugal Traders & Services ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal data when you visit our website or purchase from us. By using our website, you consent to the practices described in this policy.
Information We Collect
- Personal identification information: name, email address, phone number, and delivery address when you place an order or create an account.
- Payment information: we do not store full payment card details. Payments are processed through secure third-party payment gateways.
- Order history and transaction data associated with your account.
- Device and browsing information: IP address, browser type, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.
- Communications: any messages or enquiries you send to us via the contact form, email, or WhatsApp.
How We Use Your Information
- To process and fulfil your orders, including dispatch notifications and delivery updates.
- To manage your account and provide customer support.
- To respond to enquiries, complaints, or return requests.
- To improve our website, product range, and customer experience based on usage patterns.
- To send order confirmations and transactional emails directly related to your purchases.
- To comply with legal obligations and resolve disputes.
Cookies & Tracking
- We use essential cookies to enable core website functionality such as your shopping cart and session management.
- Analytics cookies (e.g. Google Analytics) help us understand how visitors use our website so we can improve it.
- You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.
- We do not use cookies for targeted advertising or to track you across third-party websites.
Data Sharing
- We do not sell, rent, or trade your personal data to third parties for marketing purposes.
- We share your delivery details (name, address, phone number) with our courier partners solely for the purpose of fulfilling your order.
- We may share data with service providers who assist in operating our website (e.g. hosting, email delivery), under strict confidentiality agreements.
- We may disclose personal data if required to do so by law or in response to valid requests by public authorities.
Data Retention
- We retain your personal data for as long as your account is active or as needed to fulfil the purposes described in this policy.
- Order records are retained for a minimum of 5 years for accounting and legal compliance purposes.
- You may request deletion of your account and associated personal data at any time by contacting us.
Your Rights
- You have the right to access the personal data we hold about you.
- You have the right to request correction of inaccurate or incomplete data.
- You have the right to request deletion of your personal data, subject to legal retention requirements.
- You have the right to withdraw consent for any processing based on consent at any time.
- To exercise any of these rights, please contact us using the details below.
Data Security
- We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
- Our website uses HTTPS encryption for all data transmission.
- Access to customer data within our organisation is restricted to personnel who need it to perform their job functions.
- While we take reasonable precautions, no method of internet transmission is 100% secure and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Privacy Enquiries
Questions about your data?
If you have any questions, concerns, or requests regarding your personal data, please contact us and we'll respond within 2 business days.
Last updated: January 2025 · Urban Armor by Frugal Traders & Services